Returns and Warranty

Returns

To return a product, you must first contact us to obtain a Return Merchandise Authorisation (RMA) number. Returned goods cannot be accepted without an Anditech’s RMA number, which is valid for fourteen days. When posting the products back to us, the RMA number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival.

Cancellation of Orders

To ensure high levels of productivity and customer service, our ordering system is set up to immediately dispatch your order from our suppliers’ warehouse. This speedy process means there is little time to cancel an order from point of purchase. If you wish to cancel your order, call us immediately so we can attempt to interrupt the order. If too much time has passed, the products may have already been shipped. If this is the case, we can follow the procedure of a refund, however the customer must post goods returned to us and postage costs will not be covered by Anditech.

Incorrectly ordered goods

If you are not sure if the product you have ordered is the correct one, please contact us immediately. As a rule we do not give credits for incorrectly ordered goods where the goods are over 30 days old from the invoice date. All incorrectly ordered goods returns must be unopened and in “as new” condition otherwise credit will be rejected.

Items must be packaged in their original product box. We are unable to credit any returns without the original undamaged product box. Please use a different box for shipping so the original box is not marked with courier stickers, tape, tags or packing labels. All incorrectly ordered goods returned to Anditech will incur a 10% restocking fee.

It is your responsibility to pay the freight charges and insurance to Anditech and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with “receiver to pay” will be rejected by us, leaving the courier responsible.

Faulty goods

There are many occasions where the products are found not to be faulty. Please ensure you have performed a comprehensive check before returning any goods to us.

As a rule we do not give credits for returns where the goods are over 90 days old from the invoice date.

Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.

There is a manufacturers’ prerequisite that product returns must have a printed page from the product in question returned with the product. There will be no exceptions as we are unable to obtain credits without these. If the product has been open or tampered with in any way, the credit will be rejected.

All products packages must be sealed and secured to ensure they are not damaged or get lost in transit.

Once we have received the products, we will then evaluate them and contact you to advise the result.

It is your responsibility to pay the freight charges and insurance to Anditech and to ensure you have a proof of delivery for goods returned to us. Goods that are shipped with “receiver to pay” will be rejected by us, leaving the courier responsible.